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Help Desk Supervisor at UW-La Crosse - ApplyBlast

Help Desk Supervisor

UW-La Crosse

3 months ago

Menomonie, WI

Onsite

Full Time

Senior

0 applicants

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About this role

A Help Desk Supervisor at UW-Stout leads the Client Technology Services team, providing technical expertise and leadership for hardware, software, and networking support to faculty, staff, and students. The role involves supervising student employees, managing ticketing systems, troubleshooting complex issues, and ensuring high service performance across campus computer programs.

Responsibilities

Supervise student support workers and guide daily activities
Monitor ticketing systems to ensure timely service delivery
Troubleshoot hardware, software, and network problems for campus users
Establish policies and procedures for high service performance
Analyze trends and implement corrective actions for team performance

Skills

Qualifications

Associate degree in Information Technology, Computer Science, Business Administration, or equivalent experienceKnowledge of Service Desk Ticketing systemExperience operating in Mac or Windows environmentBachelor's degree in Information Technology, Computer Science, Business Administration or related field (Preferred)Three or more years of technical environment experience (Preferred)