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Help Desk Support Representative at Leidos - ApplyBlast

Help Desk Support Representative

Leidos

20 days ago

3.9 on Glassdoor

Kansas City, Missouri, United States

Onsite

Full Time

Junior

0 applicants

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About this role

This role serves as the initial point of contact for IT-related problems, providing Tier 1 support through phone and online channels to troubleshoot and resolve technical issues. The position involves monitoring network health, documenting outages, executing scripts, and managing IT service tickets and incidents. It is part of a team responsible for maintaining and modernizing the global network of the Navy and Marine Corps.

Responsibilities

Provide tier 1 IT support via phone and online channels
Monitor network health and status while documenting outages
Execute scripts and manage IT service incidents

Skills

Qualifications

High school Diploma or General Equivalency Diploma (GED)DOD Secret security clearanceDoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.