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Help Desk Support at Cognex - ApplyBlast

Help Desk Support

Cognex

2 months ago

3.5 on Glassdoor

Natick, Massachusetts, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Help Desk Support role provides first-point-of-contact IT assistance to Cognex users, handling hardware and software troubleshooting, onboarding, and system maintenance. This position involves monitoring performance metrics, automating processes, and collaborating with vendors to optimize technology solutions. The role requires strong customer service skills and foundational knowledge of IT infrastructure and networking.

Responsibilities

Provide Help Desk first point of contact support and troubleshoot hardware and software issues
Conduct initial IT onboarding and deploy equipment to new employees on their first day
Monitor and analyze Help Desk performance metrics to identify areas for improvement

Skills

Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field

About Cognex

cognex.com

Headquarters

Natick, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1981

View Profile

Cognex machine vision and barcode scanning solutions deliver unparalleled precision in your manufacturing and warehouse operations. Embrace quality and efficiency today.