Help Desk Technician I - Morning Shift (6:45am - 3:15 pm); Sun-Thu
Red River(1 month ago)
OnsiteFull TimeJunior$52,697 - $71,054 (estimated)Information Technology
Apply NowAbout this role
NOC Support Engineer responsible for handling technical support requests and escalations within a Network Operations Center to maintain user uptime and improve customer experience. The role operates on a specified night shift (Sun–Thu 6:45 PM–3:15 AM) and serves as a point of contact for customer incidents reported via phone, email, and monitoring tools. It supports documentation accuracy and adherence to SLAs while participating in ongoing training and certification programs.
Required Skills
- Email Administration
- Active Directory
- DHCP
- DNS
- Group Policy
- Windows
- MacOS
- Troubleshooting
- VPN
- Remote Desktop
+9 more
Qualifications
- Bachelor’s Degree (Desired)
- CompTIA A+
- CompTIA Network+
- Microsoft MCSA
- U.S. Citizenship
About Red River
redriver.comRed River is a leading provider of managed cybersecurity services, managed cloud solutions, IT infrastructure solutions and more.
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