General Dynamics Information Technology
The Help Desk Technician IV provides first‑line technical support to users, handling inquiries via phone, email, chat, and ticketing systems. Responsibilities include diagnosing and resolving hardware, software, and network issues, documenting solutions, and escalating complex problems while maintaining professional communication and adhering to security policies.
Delivering technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for General Dynamics Information Technology.
9% below the average for this role
General Dynamics wants to turn competitors into teammates
Dec 8, 2025