Help Desk Technician

Reporting to the Director of Information Technology, the Help Desk Technician provides on-site technology support to ensure team members are equipped with the necessary hardware, software, and knowledge to perform their jobs effectively and securely. The role involves managing the full lifecycle of end-user computing devices, from initial configuration and deployment through ongoing maintenance and decommissioning. Additionally, the position requires planning and prioritizing support requests, collaborating with vendors, and traveling to other company facilities to provide on-site assistance.