Help Desk Technicians (Graveyard / Overnight Shift)
OnTrac
About this role
A Help Desk Technician at OnTrac provides technical support during overnight hours, managing issues via phone, email, and Microsoft Teams, and ensuring operational continuity for both staff and executives.
Skills
About OnTrac
ontrac.comOnTrac is a last-mile delivery and e-commerce parcel carrier that provides fast, flexible, and reliable shipping services for retailers and shippers. Its network reaches roughly 70% of the U.S. population across 31 states and Washington, D.C. The company emphasizes on-time performance and a strong customer experience—summed up by its tagline, “On Time. On Point. OnTrac.” OnTrac offers regional delivery solutions designed to improve transit times and cost-effectiveness for online merchants.
About OnTrac
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for OnTrac.
Salary
$38k – $70k
per year