ShopZoi
The Helpdesk Analyst/Technician provides first-line application and technical support to internal staff, ensuring quality care delivery through comprehensive troubleshooting and resolution of user issues. This role requires strong customer service skills, analytical thinking, and the ability to manage varied tasks under pressure while maintaining professionalism. The position involves supporting clinical and business unit users, training staff in troubleshooting, and participating in shift rotations for weekend coverage.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ShopZoi.