Helpdesk Engineer - Level II
Centurysolutionsgroup
About this role
The Help Desk II is responsible for delivering high-quality technical support to clients, ensuring the stability, security, and efficiency of IT systems. The role involves managing service requests, troubleshooting hardware and software issues, and maintaining accurate documentation.
Skills
About Centurysolutionsgroup
centurygroup.netCentury Solutions Group (Century Group) is an Atlanta-based managed IT and cybersecurity firm that has supported SMBs since 1996. They provide proactive managed IT support, cybersecurity services, and cloud solutions designed to reduce downtime and secure business systems. Century Group emphasizes reliability and client retention—advertising a 99.7% response-time SLA and under 2% client attrition. Their offering targets small- and mid-sized businesses seeking hands-on, long-term IT partnership.
About Centurysolutionsgroup
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Centurysolutionsgroup.
Salary
$45k – $55k
per year