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Helpdesk / NOC Operator at Cushman & Wakefield - ApplyBlast

Helpdesk / NOC Operator

Cushman & Wakefield

4 months ago

Bangkok, Thailand

Onsite

Full Time

Senior

0 applicants

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About this role

A Helpdesk / NOC Operator acts as the primary coordination point for service requests, incidents, and operations within a data center environment. The role involves managing ticketing systems, triaging critical alerts via BMS/EPMS, tracking SLAs, and facilitating communication between site teams and tenants to ensure continuous operations.

Responsibilities

Manage and triage incidents and service requests via the ticketing system
Monitor BMS/EPMS alarms and generate tickets for critical alerts
Classify incidents by severity and route to appropriate teams
Track SLA timelines and escalate risks to ensure timely resolution
Coordinate communication between site teams, clients, and tenants

Skills

Qualifications

BS in IT or related fieldITIL CertificationISO 20000 Knowledge

About Cushman & Wakefield

cushmanwakefield.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

Founded

1917

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Cushman & Wakefield is a leading global commercial real estate services firm that aims to reshape the built environment. With a commitment to innovation and excellence, the company provides a wide range of services, including property leasing, facility management, investment management, and capital markets expertise. Their collaborative approach and focus on sustainable solutions empower clients to maximize the potential of their real estate assets across various markets worldwide.