CTIS, Inc.
A Helpdesk Specialist (Tier 2 Support) provides advanced technical troubleshooting and resolution for escalated IT incidents across desktop systems, applications, and enterprise tools. The role involves administering email systems, managing user directories, diagnosing network issues, and maintaining documentation while serving as a key escalation point from Tier 1 support.
CTIS Inc is a health IT company that provides technology and consulting services to the NIH, federal agencies, and research institutions. The firm builds secure, scalable solutions — including data management, systems integration, and analytics — to accelerate research and improve healthcare delivery. CTIS emphasizes compliance with federal requirements and interoperable architectures to modernize infrastructure and enable data-driven decision making. They position themselves as a trusted partner for government and research organizations seeking mission-focused health IT innovation.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for CTIS, Inc..
23% below the average for this role