Helpdesk Technician III
Cloudforce
About this role
The Helpdesk Technician III role at Cloudforce involves troubleshooting complex IT issues, automating service processes using ServiceNow, and providing advanced support in a hybrid work environment. The position focuses on resolving escalated incidents, automating tasks, and improving system reliability for enterprise systems and cloud environments.
Skills
About Cloudforce
gocloudforce.comCloudforce is a Microsoft‑focused cloud consultancy that designs, migrates, and maintains custom cloud systems to help businesses run better. They provide end‑to‑end services — architecture, migrations, and ongoing managed support — delivered by an in‑house team (no outsourcing) with plainspoken, results‑oriented execution. Positioning itself as a leading force in the Microsoft Cloud, Cloudforce builds bespoke solutions tailored to each customer's needs and reduces vendor complexity through hands‑on technical delivery.
Recent company news
The Cloudflare BlogIntroducing the 2026 Cloudflare Threat Report
1 week ago
PR NewswireCloudforce Names Lee Wang as President & Chief Revenue Officer
Oct 21, 2025
citybizCloudforce Secures $10M Series A from Owl Ventures and Microsoft
Jan 9, 2026
EdTech Innovation HubOwl Ventures leads $10M Series A in Cloudforce as regulated AI demand accelerates
Jan 12, 2026
The Business JournalsNational Harbor's Cloudforce lands $10M, including backing from Microsoft
Jan 12, 2026
About Cloudforce
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Cloudforce.
Salary
$60k – $80k
per year