J.S. Held
The HelpDesk Tier 2 Agent provides remote virtual, telephone, chat, and email support for company-issued computer systems, devices, and applications, handling troubleshooting, root cause analysis, and ticket management. The role works a 4‑day, 10‑hour shift covering weekends to align with EST business hours and escalates complex issues to Tier III as needed.
Headquarters
Jericho, New York, United States
Company Size
1001-5000 employees
Founded
1974
J.S. Held LLC is a global consulting firm that provides technical, scientific, financial, and strategic advisory services. It works with clients on areas such as construction and engineering, forensic accounting, insurance claims, environmental and health sciences, cybersecurity, and litigation support.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for J.S. Held.
J.S. Held didn’t post a salary, so this is our estimate from similar listings.