Helpline Advisor (Bank)

The Helpline Advisor role at Circle National Enquiry Centre in Glasgow involves handling high-volume inbound enquiries via telephone, email, and web platforms while managing outbound calls to convert leads. This bank position operates on an as-needed basis to supplement staffing levels during peak periods and cover for staff absences. The role requires maintaining accurate records across multiple CRM systems and collaborating with consultants and hospital staff to ensure exceptional customer service.