Helpline Call Advocate

A Call Advocate at Safe Harbor ensures consistency and quality in 24/7 helpline experiences by practicing trauma-informed care for emergency shelter intakes and general inquiries. The role involves documenting calls, identifying barriers to service access, supporting survivors with referrals and safety planning, and contributing to helpline operations and training. This full-time position requires maintaining confidentiality and collaborating with a team to promote a survivor-centered environment.