Helpline Consultant
Marsh(1 month ago)
About this role
Mercer is hiring for a Helpline team role based in the Melbourne office, supporting members with general information and advice related to superannuation across funds administered by Mercer. The position offers paid training and is available as either permanent or fixed-term (through July 2026), with a rotating weekday roster and no weekend work. The role follows Mercer’s hybrid work approach, requiring at least three days per week in-office.
Required Skills
- Customer Service
- Call Handling
- Active Listening
- Written Communication
- Verbal Communication
- Problem Solving
- Relationship Building
- KPI Achievement
- Superannuation Knowledge
- Contact Centre
About Marsh
marshmclennan.comMarsh is a global leader in risk, reinsurance, and consulting services, dedicated to helping organizations navigate complex risks and develop strategies for success. With a strong emphasis on risk management, talent development, and strategic consulting, Marsh provides expert solutions tailored to the diverse needs of its clients. The company leverages its extensive expertise in capital, people, and consulting to empower businesses to thrive in competitive environments. Through its innovative approach and comprehensive services, Marsh is committed to building resilient organizations.
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