Helpline Coordinator

Volunteers of America - Greater New York, Inc.

24 days ago

Brooklyn, NY

Onsite

Full Time

Senior

0 applicants

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About this role

The Helpline Coordinator manages the daily operations of a crisis hotline for survivors of domestic violence, human trafficking, and sexual assault. They provide trauma-informed crisis intervention, oversee staff and volunteers, and develop community outreach strategies to support survivors. The role involves collaboration with community agencies and ensuring compliance with organizational and funding standards.

Skills

Qualifications

Associate's degree60 college credits in Human ServicesHigh School Diploma or GED with 2 years shelter experienceBachelor’s degree in Social Work or related field (preferred)

About Volunteers of America - Greater New York, Inc.

voa-gny.org

Volunteers of America – Greater New York is a nonprofit social services agency that provides housing, behavioral health care, substance use treatment, and supportive services across the New York metropolitan area. It operates affordable and supportive housing, emergency and transitional shelters, programs for veterans and people returning from incarceration, senior services, and workforce and youth programs to help people achieve stability and independence. VOA-GNY serves low-income individuals and families, people experiencing homelessness, veterans, seniors, and those with mental health or substance use needs, combining clinical care with case management and community-based supports. The organization also partners with government and community stakeholders to expand access to services and promote long-term housing and economic solutions.