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HEX Product Support Specialist at Caterpillar - ApplyBlast

HEX Product Support Specialist

Caterpillar

4 months ago

4.0 on Glassdoor

Xuzhou, Jiangsu

Onsite

Full Time

Junior

0 applicants

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About this role

A Product Support professional at Caterpillar assists with product problem management within an assigned territory to maximize customer loyalty and minimize commercial impacts from complaints. The role involves providing technical guidance to dealers, driving product improvement programs, and collaborating with service operations to enhance quality and profitability.

Responsibilities

Assist with product problem management within an assigned territory
Provide technical guidance and counsel to dealers on service advantages
Direct dealers in managing Product Improvement Programs cost-effectively
Collaborate internally to deliver product defect fixes for end users
Build dealers' technical capabilities to identify and repair product deficiencies

Skills

About Caterpillar

caterpillar.com

Headquarters

Irving, Texas, United States

Company Size

10001+ employees

Founded

1925

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Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.