HFN: Customer Success Lead

The Customer Success Lead serves as an advanced resource and functional lead within the Customer Success team, supporting exceptional service delivery while providing expertise in customer-facing systems, specialized processes, training, issue resolution, and cross-functional coordination. The position supports day-to-day team effectiveness by serving as a subject matter resource, coordinating complex workflows, resolving escalated operational issues, and partnering with internal stakeholders to improve processes and the customer experience. The Customer Success Lead also provides onboarding and ongoing training, supports system enhancements and implementations, and acts as a back-up resource to department leadership as needed.