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Home Retention Representative I at Pennsylvania Housing Finance Agency - ApplyBlast

Home Retention Representative I

Pennsylvania Housing Finance Agency

3 months ago

3.5 on Glassdoor

Harrisburg, PA

Hybrid

Full Time

Junior

0 applicants

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About this role

This role involves managing delinquent mortgage accounts by making high volumes of outgoing and incoming calls, updating borrower information, and sending correspondence. Employees must monitor voicemail, research contact details, and work under close supervision while adhering to specific daily call quotas.

Responsibilities

Make a minimum of 160 outgoing and incoming calls daily
Update borrower information in the servicing system
Monitor collection voicemail and return calls timely
Research current contact information for borrowers
Send letters and emails to encourage borrower contact

Skills

About Pennsylvania Housing Finance Agency

phfa.org

Headquarters

Harrisburg, Pennsylvania, United States

Company Size

201-500 employees

Founded

1972

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The Pennsylvania Housing Finance Agency (PHFA) is a state agency that has been providing affordable housing solutions to Pennsylvanians since 1972. PHFA offers low-interest mortgage loans, homebuyer counseling, foreclosure prevention assistance, and rental and senior housing opportunities. The agency serves homebuyers, homeowners, renters, and housing professionals across Pennsylvania through a wide range of loan programs and community revitalization initiatives.