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Homebuyer Concierge at Lennar - ApplyBlast

Homebuyer Concierge

Lennar

3 months ago

3.4 on Glassdoor

Charleston, SC

Onsite

Full Time

Junior

0 applicants

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About this role

The Homebuyer Concierge at Lennar serves as the primary point of contact for homebuyers from the purchase agreement through closing, ensuring a seamless and high-touch experience. This role manages closing schedules, coordinates with internal and external partners like construction and mortgage teams, and resolves complex issues such as appraisal challenges or loan denials. The position requires maintaining data integrity in CRM systems and guiding buyers through the construction journey using digital tools.

Responsibilities

Act as the primary liaison between homebuyers and the builder throughout the closing journey.
Manage closing and walkthrough schedules while setting clear expectations for buyers.
Coordinate communication between homebuyers and internal partners including construction and mortgage teams.
Resolve complex issues such as appraisal challenges, loan denials, and scheduling conflicts.
Maintain 100% data accuracy for customer interactions and documentation using CRM software.