Homeowner Support Representative

The Homeowner Support Representative serves as the primary mediator between customers and the manufacturer, focusing on meeting customer needs and resolving concerns within the Residential and Light Commercial Heating & Air Conditioning sectors. This role involves coordinating onsite visits, providing product information, and managing communications through various channels to ensure high levels of customer satisfaction. The position requires strong interpersonal skills to handle complaints, process documentation, and collaborate with internal technical teams and external dealers.