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Housekeeping Manager at Mandarin Oriental Hotel Group - ApplyBlast

Housekeeping Manager

Mandarin Oriental Hotel Group

4 months ago

3.2 on Glassdoor

New York, United States

Onsite

Full Time

Senior

0 applicants

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About this role

Mandarin Oriental New York seeks a Housekeeping Manager to oversee daily operational activities, ensuring high guestroom cleanliness standards and exceptional service. The role involves managing staff training, resolving guest and staff needs, and collaborating effectively to maintain a respectful and enthusiastic team climate within the Housekeeping department. Reports to the Director of Housekeeping.

Responsibilities

Ensure all guestroom cleanliness standards are consistently maintained at a very high level
Manage daily operations and staff schedules within the Housekeeping department
Conduct staff training programs on service standards and safety compliance
Resolve guest requests and issues promptly to ensure high satisfaction
Audit inspections of colleagues using internal tracking systems

Skills

Qualifications

2 years housekeeping management experienceSupervisory experience in hospitalityUnderstanding of PMS systemsPrior experience with deficiency reporting systems