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HPE Aruba Premium Support Engineer at Hewlett Packard Enterprise - ApplyBlast

HPE Aruba Premium Support Engineer

Hewlett Packard Enterprise

4 months ago

4.8 on Glassdoor

Heredia, Heredia, Costa Rica

Hybrid

Full Time

Junior

0 applicants

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About this role

The HPE Aruba Premium Support Engineer provides advanced technical support for HPE Aruba ClearPass, AirWave, and Central On-Prem solutions, focusing on complex network security and management issues. The role involves troubleshooting authentication and accounting problems, performing root cause analysis, and driving resolution for escalated customer cases while collaborating with engineering teams.

Responsibilities

Provide advanced technical support for HPE Aruba ClearPass and AirWave environments
Independently troubleshoot complex authentication and authorization issues involving RADIUS and TACACS+
Perform packet-level analysis to identify root causes of customer-reported network issues
Manage escalated customer cases and drive issues through resolution using root cause analysis
Collaborate with engineering teams to investigate software defects and validate fixes

Skills

Qualifications

Bachelor's degree in Computer ScienceAruba Certified ClearPass ProfessionalAruba Certified Mobility ProfessionalCisco CCNACisco CCNP

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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