HR & Payroll Operations Lead, LATAM Shared Services

The HR & Payroll Operations Lead, LATAM Shared Services serves as the regional operational subject matter expert and primary functional escalation point for HR Operations processes across LATAM. This individual contributor role provides deep expertise in benefits administration, leave and absence administration, ServiceNow HRSD case management, Workday HCM, and Tier 1 payroll inquiry support. The position involves translating strategic priorities into operational actions, guiding specialists on complex scenarios, and ensuring operational excellence within the LATAM Shared Services model.