HR Shared Services Tier 2 Specialist

The HR Shared Services Tier 2 Specialist analyzes and resolves escalated and complex HR inquiries, ensuring effective execution of HR transactions to support employees and HR professionals. This role handles complex processes such as Benefits and FMLA reporting, serving as a liaison to resolve inquiries with local HRBPs, HRIS, and COEs. The position requires strong customer service skills and the ability to troubleshoot issues while maintaining compliance with HR processes.