HR Support Center Representative II
Brigham and Women(1 month ago)
About this role
The HR Support Center Rep 2 at Mass General Brigham handles inquiries from employees, managers, retirees, and external parties, delivering HR support via phone, email, chat, and case management. The role documents cases in the case management system, meets service level agreements, and acts as a specialist able to manage escalated cases and participate in knowledge management and special projects.
Required Skills
- Case Management
- Customer Service
- Communication
- Problem Solving
- Documentation
- Knowledge Management
- Phone Support
- Email Support
- Chat Support
- Escalation
Qualifications
- Bachelor's Degree
About Brigham and Women
brighamandwomens.orgBrigham and Women’s Hospital is one of the top hospitals in America with more than 790 beds, and a premier teaching hospital of Harvard Medical School. Learn more.
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