Human Centered Design / Customer Experience Lead

As a Human Centered Design / Customer Experience Lead, you will oversee the integration of HCD methodologies into the Grants.gov platform to enhance user experiences for federal applicants and agencies. The role involves conducting customer research, facilitating prototyping, and optimizing end-to-end customer journeys within the U.S. Department of Health and Human Services environment. You will lead teams to apply behavioral insights and champion iterative solutions that improve system usability and accessibility for public-facing grant services.