Human Resources Contact Center Associate

The Human Resources Contact Center Associate serves as the frontline point of contact for employees and managers, providing timely and accurate resolution of HR inquiries across topics such as benefits, payroll, onboarding, and policies. This role delivers consistent, high-quality service through phone, chat, and case management channels while ensuring appropriate triage and escalation to specialist teams. The position is critical to delivering a positive employee experience and enabling efficient HR service delivery at scale.