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Human Resources Operations Coordinator at Caterpillar - ApplyBlast

Human Resources Operations Coordinator

Caterpillar

4 months ago

4.0 on Glassdoor

Bangalore, Karnataka

Onsite

Full Time

Junior

0 applicants

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About this role

The Human Resources Operations Coordinator serves as the initial point of contact for HR-related inquiries at Caterpillar's India HR Service Center based in Bangalore. This role involves verifying and resolving customer requests via established tools and scripts while adhering to strict service level agreements. The position is designed as a customer service assignment with opportunities for future growth into more specialized human resource functions.

Responsibilities

Receive and verify incoming human resource requests via multiple communication channels
Resolve customer inquiries using knowledge bases, scripts, and digital tools effectively
Track and document requests to ensure compliance with agreed service level agreements
Research complex issues and escalate problematic requests to appropriate HR groups
Maintain accurate data entry in required systems to meet established quality goals

Skills

Qualifications

Bachelor's Degree

About Caterpillar

caterpillar.com

Headquarters

Irving, Texas, United States

Company Size

10001+ employees

Founded

1925

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Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.