HVAC Mechanical Technical Support Specialist II

The HVAC Mechanical Technical Support Specialist II serves as a technical authority and escalation point, bridging field operations, sales, manufacturing, quality, and engineering to protect system uptime and mitigate financial exposure. This role independently diagnoses complex mechanical, electrical, and controls-related issues in high-performance commercial HVAC systems for mission-critical facilities. The specialist drives resolution strategies during critical failures and influences long-term product improvement initiatives to reduce warranty costs and enhance customer retention.