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Hybrid Cloud L3 Support Engineer at Hewlett Packard Enterprise - ApplyBlast

Hybrid Cloud L3 Support Engineer

Hewlett Packard Enterprise

3 months ago

4.8 on Glassdoor

Bengaluru, India

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Hybrid Cloud L3 Support Engineer at HPE provides expert technical support for hybrid IT environments, focusing on storage server solutions and backup recovery systems. The role involves independently diagnosing complex networking and performance issues, collaborating with engineering teams to resolve critical incidents, and managing high-level customer relationships. Engineers must effectively communicate technical findings to executive audiences while contributing to efficiency improvements through product changes and knowledge creation.

Responsibilities

Independently diagnose and resolve complex storage and networking performance issues
Manage and triage high-priority customer service inquiries for SAN products
Escalate critical cases to engineering teams with detailed impact analysis
Write root cause analysis reports and executive summaries for senior stakeholders
Contribute to efficiency gains through product feedback and technical knowledge creation

Skills

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.