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Hybrid Cloud L3 Support Engineer at Hewlett Packard Enterprise - ApplyBlast

Hybrid Cloud L3 Support Engineer

Hewlett Packard Enterprise

3 months ago

4.8 on Glassdoor

Bengaluru, Karnataka, India

Hybrid

Full Time

Senior

0 applicants

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About this role

A Hybrid Cloud L3 Support Engineer at HPE provides advanced technical support for hybrid cloud infrastructure, including SAN, backup/recovery solutions, and storage server environments. The role involves diagnosing complex networking and storage performance issues, collaborating with engineering teams for root cause analysis, and creating executive-level documentation. Collaborating with clients and internal teams on a hybrid schedule is essential for managing technical service requests and improving operational efficiency.

Responsibilities

Diagnose and resolve complex SAN and storage performance issues
Manage triage of Level 3 technical support tickets for customers
Collaborate with engineering teams for root cause analysis fixes
Escalate critical incidents to executive engineering teams effectively
Document technical findings for executive stakeholders and clients

Skills

Qualifications

BS in Computer Science or related field5+ years technical support experienceSAN storage administration certification

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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