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Hypercare Representative at Cloudbeds - ApplyBlast

Hypercare Representative

Cloudbeds

3 months ago

3.7 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

As a Hypercare Onboarding Coach at Cloudbeds, you will act as a strategic operational partner for hoteliers during their critical post-launch period on the property management system. You will analyze live data flows, troubleshoot integrations, and deliver high-touch support to empower clients to transform their hospitality operations effectively. This remote role requires leveraging firsthand industry experience to build deep product confidence and ensure a seamless transition to long-term success.

Responsibilities

Champion critical post-launch window interaction cadences to evaluate system health
Analyze live data flows and troubleshoot complex system integrations
Manage high-priority ticket queues with strict turnaround time commitments
Synthesize technical feedback and share insights across Sales and Product teams
Maintain detailed account records and convert customer feedback into actionable insights

Skills

Qualifications

Project Management CertificationChange Management CertificationHospitality Degree Preferred3 Years 5-Star Hospitality Experience3 Years B2B SaaS Support Experience

About Cloudbeds

cloudbeds.com

Headquarters

San Diego, California, United States

Company Size

501-1000 employees

Founded

2012

View Profile

Cloudbeds is a hospitality technology company that provides a unified platform for hotels, hostels, vacation rentals, and other lodging businesses. Its software helps properties manage reservations, front desk operations, payments, guest communications, and distribution across online booking channels. The company focuses on helping hospitality businesses streamline operations, increase revenue, and improve the guest experience.