IC Experience Specialist

The IC Experience Specialist guides contractors through the onboarding and enrollment process for new and existing client implementations, ensuring efficient progress according to project timelines. This role serves as a front-line resource for contractor and client support inquiries, handling inbound and outbound communications via phone, chat, and email. The position balances proactive enrollment outreach with day-to-day support, reporting updates internally and externally while coordinating with third-party vendors to resolve client requests.