Implementation Specialist

The Implementation Specialist at Elsevier is part of the Customer Success team, responsible for delivering successful product implementations, integration support, training, and adoption programs for healthcare and SaaS customers. This role involves leading complex, multi-stakeholder projects, managing timelines and milestones, and providing consultative support to optimize product configuration and workflow. The specialist serves as the primary point of contact for key stakeholders, ensuring high service satisfaction and successful achievement of customer goals.