In-Bound Call Center Representative

IronMountain Solutions(25 days ago)

RemoteFull TimeJunior$32,000 - $32,000Customer Service

About this role

Inbound Call Center Representative supporting the DHS ICE HSI Tip Line, handling public tips and routing information to appropriate field offices or agencies. The role is fully remote (within one hour of the PIV office for equipment pickup) and requires a proactive, organized candidate who can work independently and help improve processes. Strong attention to detail, quality, and the ability to work under urgency are essential. The position emphasizes customer-service orientation and collaboration with diverse stakeholders.

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Required Skills

Call Handling
Information Gathering
Tip Assessment
Research
Documentation
Report Routing
Escalation
Data Privacy
Customer Service
Multitasking

+5 more

Qualifications

Associate's Degree

About IronMountain Solutions

ironmountainsolutions.com

IronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.