In-Bound Call Center Representative
IronMountain Solutions(1 month ago)
About this role
Jr Customer Service Representative supporting the DHS ICE HSI Tip Line for Insight Technology Solutions. The fully remote role (within one hour of the PIV office for equipment pickup) requires a proactive, organized individual who can work independently and help improve processes. The position supports mission-oriented, high-volume operations and emphasizes attention to detail, professionalism, and a customer-service mindset.
Required Skills
- Call Handling
- Tip Management
- Information Gathering
- Assessment
- Open-Source Research
- Documentation
- Report Routing
- Escalation
- Policy Compliance
- Customer Service
+10 more
Qualifications
- Associate's Degree
About IronMountain Solutions
ironmountainsolutions.comIronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.
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