In-Bound Call Center Representative
IronMountain Solutions(25 days ago)
About this role
A Junior Customer Service Representative supporting the DHS ICE HSI Tip Line as part of a government-focused contact center. The role requires strong attention to detail, the ability to work independently, and a customer-oriented mindset to ensure timely and accurate handling of sensitive information. This is a full-time, fully remote position with an on-site equipment pickup requirement within one hour of the PIV office.
Required Skills
- Inbound Calls
- Tip Intake
- Information Gathering
- Case Assessment
- Research
- Documentation
- Report Routing
- Escalation
- Data Privacy
- Customer Service
+7 more
Qualifications
- Associate's Degree
About IronMountain Solutions
ironmountainsolutions.comIronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at IronMountain Solutions
Similar Jobs
Financial Vulnerability Specialist
Capital on Tap(1 month ago)
Call Center Representative - ON SITE (Pittsburgh, PA)
Blink Health(13 days ago)
Call Center Agent (REMOTE)
CrewBloom(4 months ago)
Call Center - Inside Sales Agent (On-Site) - Full Time
Renuity Home(1 month ago)
Call center Executive
Meraki Group(4 months ago)
Call Center - Inside Sales Agent (On-Site) - Full Time
Renuity Home(1 month ago)