In-Office Quality Coordinator
MTM Transit(1 month ago)
About this role
The Quality Coordinator oversees complaint handling for MetroAccess services to ensure compliance with WMATA requirements and MTM Quality Management policies. The role supports quality assurance and customer satisfaction by maintaining accurate complaint records and coordinating with leadership on unresolved or recurring service issues. This is an onsite position based in Hyattsville, MD.
Required Skills
- Complaint Management
- Data Entry
- Microsoft Office
- Trapeze
- Communication
- Typing
- Investigation
- Triage
- Documentation
- Problem Solving
+3 more
Qualifications
- High School Diploma or GED
About MTM Transit
mtmtransit.comFrom mobility management to fixed route and ADA paratransit, MTM Transit solves the toughest transit challenges.
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