IN-Technical Consultant - Cloud

A Technical Consultant in Cloud serves as the primary point of contact for IT infrastructure incidents, providing first-level monitoring, troubleshooting, and support for servers, networks, and cloud environments. The role involves managing standard operating procedures, escalating complex issues, and maintaining accurate documentation to ensure service delivery within defined SLAs. This position requires a strong command of on-premise and public cloud technologies alongside rigorous adherence to ITIL processes and security guidelines.