Inbound Customer Service - Personal Lines

The Client Relations Analyst serves as the primary point of contact for current clients, managing inbound calls regarding payments, policy changes, and coverage questions while maintaining a friendly and professional demeanor. This role requires multitasking across multiple systems to process endorsements and resolve client concerns, with a focus on identifying opportunities to retain clients and deepen relationships. Candidates fluent in English and Spanish are preferred, and the position offers company-supported licensing and commission opportunities.