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Inbound Customer Service Specialist at KeyBank - ApplyBlast

Inbound Customer Service Specialist

KeyBank

3 months ago

3.6 on Glassdoor

Brooklyn, Ohio, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Inbound Customer Service Specialist provides client-focused support to business customers via phone and chat, handling inquiries, technical navigation of online banking platforms, and product education. The role emphasizes delivering exceptional service, troubleshooting technical issues, and building long‑term client relationships.

Responsibilities

Handle inbound client calls and chats
Provide first‑line technical support for online banking platforms
Document interactions and ensure compliance with service standards

Skills

About KeyBank

key.com

Headquarters

Cleveland, Ohio, United States

Company Size

10001+ employees

Founded

1849

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Enjoy the benefits of being a KeyBank client. We offer checking & savings accounts, credit cards, insurance, and loans. Open your KeyBank account today!