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Inbound Sales Representative Associate-Voice at Accenture - ApplyBlast

Inbound Sales Representative Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Hybrid

Full Time

Junior

0 applicants

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About this role

An Inbound Sales Representative Associate at Accenture supports the Customer Support vertical by resolving customer queries, handling escalations, and delivering personalized resolutions within strict service level agreements. The role is part of the Next Generation Customer Operations framework, catering primarily to the US region with a significant volume of interactions handled via phone, email, and chat. Candidates must be detail-oriented and capable of performing on night shifts according to IST.

Responsibilities

Manage and resolve complex customer queries via phone, email, and chat channels.
Handle customer escalations and provide best-in-class resolutions within SLA timelines.
Deliver seamless support experiences for employees, customers, and vendors of client organizations.
Apply problem-solving skills to troubleshoot routine issues using established guidelines.
Maintain accurate records of interactions while adhering to security and compliance standards.

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.