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Inbound Sales Representative Associate-Voice at Accenture - ApplyBlast

Inbound Sales Representative Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Onsite

Full Time

Junior

0 applicants

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About this role

An Inbound Sales Representative Associate in Accenture's Next Generation Customer Operations team manages customer inquiries, resolves complaints, and handles escalations to ensure high satisfaction levels. The role involves supporting a blended portfolio of calls, emails, and chats with a focus on delivering personalized interactions and closing faults within SLA timelines while collaborating across internal teams.

Responsibilities

Manage and resolve customer queries, complaints, and escalated issues.
Deliver personalized support across phone, email, and chat channels.
Adhere strictly to Service Level Agreements for all closed tasks.
Collaborate with team members to maintain efficient support operations.
Provide detailed feedback on routine problems and general guidelines.

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.