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Inbound Sales Representative Associate-Voice at Accenture - ApplyBlast

Inbound Sales Representative Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Hybrid

Full Time

Junior

0 applicants

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About this role

A detail-oriented Support Associate within Accenture's Next Generation Customer Operations team manages customer and employee queries across phone, email, and chat channels. The role focuses on resolving escalations and complaints via structured processes while delivering personalized service to US-based clients during night shifts.

Responsibilities

Resolve customer queries and complaints via multiple contact channels
Manage escalations to ensure high-quality resolutions within SLA timelines
Handle incoming calls and digital interactions for US-based clients
Apply procedural guidelines to solve routine support problems efficiently
Collaborate with direct supervisors to maintain seamless service delivery

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.