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Inbound Sales Representative Associate-Voice at Accenture - ApplyBlast

Inbound Sales Representative Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Hybrid

Full Time

Junior

0 applicants

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About this role

An Inbound Sales Representative Associate in Accenture's Next Generation Customer Operations team manages and resolves customer, employee, and vendor queries via phone, email, and chat. The role focuses on handling escalations, ensuring SLA compliance, and delivering personalized support primarily to the US region during night shifts. Candidates will operate within a structured framework while requiring strong critical thinking and communication abilities.

Responsibilities

Resolve routine customer and employee queries across multiple channels
Handle escalations and complaints while ensuring SLA compliance
Deliver personalized support to clients in the US region
Manage a blended support process involving calls, emails, and chats
Adhere to Night Shift availability as per IST time zone

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.