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Inbound Sales Representative Associate-Voice at Accenture - ApplyBlast

Inbound Sales Representative Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Hybrid

Full Time

Junior

0 applicants

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About this role

Join Accenture's Next Generation Customer Operations team as an Inbound Sales Representative to resolve customer queries and handle escalations. This role involves collaborating with clients from the US region via a blended support process of calls, emails, and chats while adhering to strict service level agreements. You will solve routine problems using established guidelines to ensure seamless and personalized interactions for employees and customers.

Responsibilities

Resolve customer queries and complaints effectively within SLA requirements
Handle escalations and provide best resolutions for dissatisfied clients
Communicate seamlessly with clients via phone, email, and chat
Solve routine problems by referencing general guidelines and precedents
Work in rotational shifts to cater to the US time zone

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.