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Inbound Sales Representative Associate-Voice at Accenture - ApplyBlast

Inbound Sales Representative Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Hybrid

Full Time

Junior

0 applicants

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About this role

An Inbound Sales Representative Associate at Accenture's Next Generation Customer Operations team resolves complex customer queries, handles escalations, and ensures complaints are closed within SLA. This role involves delivering personalized support for US-based clients through a blend of phone, email, and chat interactions during night shifts.

Responsibilities

Resolve complex customer queries and handle escalations effectively
Manage complaints and ensure closure within service level agreements
Deliver personalized support via phone, email, and chat channels
Follow established precedents and guidelines to solve routine problems
Provide seamless service experiences to clients in the US region

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.