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Inbound Sales Representative Associate-Voice at Accenture - ApplyBlast

Inbound Sales Representative Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Hybrid

Full Time

Junior

0 applicants

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About this role

Accenture seeks a detail-oriented Associate Inbound Sales Representative for its Next Generation Customer Operations team to manage and resolve customer, employee, and vendor queries across calls, emails, and chats. Working primarily within the Customer Support vertical, this role ensures seamless interactions for US-based clients while handling escalations and complaints within strict service level agreements.

Responsibilities

Resolve routine customer queries via phone, email, and chat channels
Manage and escalate complex complaints to ensure SLA compliance
Deliver personalized support solutions for US-region clients and employees
utilize call center platforms to track and update support tickets
Communicate effectively in English during night shifts to accommodate US time zone

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.